Return Period
Eligible products may be returned within 7 days of delivery. Contact customer support with your order number before returning an item.
Return Conditions
- The product must be unused and in original condition.
- Original packaging, accessories and labels must be included.
- Proof of purchase or order number is required.
- Damage or missing items should be reported as soon as possible.
Non-Returnable Items
For hygiene, safety or freshness reasons, opened food, fresh produce, refrigerated items, medicines, personal-care products and clearance products may not be returnable unless damaged, defective or supplied incorrectly.
Damaged or Incorrect Products
Take clear photos and contact support. After verification, we may arrange replacement, collection, store credit or refund.
Refund Timing
Approved refunds are processed to the original payment method where possible. Processing time depends on the payment provider.
How to Request a Return
- Open Help and Support.
- Provide the order number and product details.
- Describe the issue and attach evidence when requested.
- Wait for return instructions from the support team.
Last updated: August 2026